Terms Of Service

OVERVIEW

1.1: This website is operated by Lauren Elizabeth. Throughout the site, the terms “we”, “us” and “our” refer to Lauren Elizabeth. Lauren Elizabeth offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and on our Delivery and Privacy pages.

1.2: By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Our acceptance will occur when we inform you that we will be carrying out the services.

1.3: Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1.4: Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.5: Lauren Elizabeth is part of a limited company – Summerwell Developments Ltd, registered as above in England No. 4916082 VAT No 7208580 40

1.6: You can contact Lauren Elizabeth by calling us during business hours using the telephone number that appears on our invoice/quotation documents, by emailing us at lauren@lauren-elizabeth.co.uk or by mailing us using the address that appears on any of our invoice/quotation documents.

1.7: We may contact you if we need to either in person, via telephone or by writing to you at your mail address provided or via your provided email address.

1.8: Our services include any work that Lauren Elizabeth carries out for you. We may also use sub-contractors that conform to our high standards to carry out certain services.

1.9: Our ‘goods’ refer to any items that we make for you including jewellery, accessories, products, gemstones, materials, design work, 3D model, prototypes and all of the associated Intellectual Property rights.

1.10: All design work that we are asked to produce for you include Intellectual Property rights to which we are the sole owner of. You cannot copy or reproduce these designs or 2D/3D models or the goods without the permission of Lauren Elizabeth.

1.11: All design work, pictures, samples, computer aided design renders, 3D model prototypes and illustrations are for visualisation purposes only and there may be a slight variation in the appearance of the final goods due to the nature of hand-made products.

1.12: Any measurements provided to us with regard to us designing a made to order size or bespoke products for you, must be accurate, and it is your responsibility to ensure that these measurements are correct. If any work has to be re-made due to inaccurate measurements, we have the right to make a further charge. We recommend that you get measured at our studio or at a local jewellers who will have UK standardized measuring gauges to guarantee size accuracy.

1.13: Any goods purchased from us that are made from natural materials including precious metals and gemstones will be subject to natural ageing and wear, and you accept that their use, everyday wear and their maintenance affects their appearance. Lauren Elizabeth cannot be held responsible for circumstances, loss, damage or events beyond our control or the improper care of such products purchased from us. Please read and follow our jewellery aftercare and maintenance advice for proper care of our products.

1.14: Lauren Elizabeth does not accept responsibility for any material including gemstones, provided by clients in the event of a commission, or any unknown breach of copyright related to the demands of a client. Whereas we will do our upmost to ensure the safe and expertise incorporation of your materials we cannot guarantee against unforeseen circumstances.

1.15: The price for services and goods is inclusive of VAT at 20% (UK rate), and will be stated on your invoice documentation or at checkout.

1.16: Any goods will become your responsibility once you receive the item to the address given to us. We will not dispatch the goods until we have received full payment. The goods will be owned by you once we have received full payment.

1.17: You must pay any generated invoices for bespoke work in advance of us carrying out the work. We reserve the right to suspend any work if you have not made the payment due.

1.18: Please refer to our Delivery page for our terms of delivery.

1.19: Please refer to our Returns Policy further below for information on returns, refunds and cancellations of items ordered through our shop and commissions placed.

1.20: Our store is hosted using WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The secure payment gateway that we use to process all our payments is Paypal.


ONLINE STORE TERMS

2.1: Nothing on this site may be copied or reproduced without permission from Lauren Elizabeth.

2.2: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

2.3: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2.4: You must not transmit any worms or viruses or any code of a destructive nature.

2.5: A breach or violation of any of the Terms will result in an immediate termination of your services.


GENERAL CONDITIONS

3.1: We reserve the right to refuse service to anyone for any reason at any time.

3.2: You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3.3: You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Lauren Elizabeth.

3.4: The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


GUARANTEE

4:1: Lauren Elizabeth jewellery is backed by a 12 month repair warranty from issue of receipt of the goods against defects in materials or workmanship.  All items are carefully checked for defects before being dispatched, and no item is knowingly dispatched without 100% satisfaction by Lauren Elizabeth. However, if any materials or workmanship defect subsequently materialises within this warranty period, the defect will be repaired at no charge, and any carriage fees incurred will be reimbursed.

4.2: The aforementioned warranty provides coverage for defects in manufacturing only (based upon my inspection and sole determination) and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft and deterioration resulting from accident, negligence, or tampering. Repair or maintenance service performed by someone other than Lauren Elizabeth will void this warranty.

4.3: Lauren Elizabeth also offers upon request to inspect your jewellery purchased from us once a year for any signs of maintenance requirements and provide a free cleaning service. The purchaser will be responsible for all carriage fees. With respect to such a maintenance check, the labour for recommended maintenance repairs will be free of charge with the exception of labour involved in the repair and/or re-setting of existing or replacement stones for which the full labour rate will be applied. The cost of any replacement parts, including lost, worn or damaged stones, jump-rings, earring fixings, clasps, and any rhodium re-plating will be the responsibility of the purchaser. A quotation will be prepared before any work takes place.

4.4: An insurance policy may cover costs associated with accidental damage or loss of a gemstone. We recommend that you insure all jewellery items.


MODIFICATIONS TO THE SERVICE AND PRICES

5.1: Prices for our products are subject to change without notice due to metal and stone price fluctuations.

5.2: We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

5.3: We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.


PRODUCTS OR SERVICES

6.1: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

6.2: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

6.3: We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 


ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

7.1: The material on this site is provided for your information only and should not be used as the sole basis for making decisions without consulting primary, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

7.2: This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


ACCURACY OF BILLING AND ACCOUNT INFORMATION

8.1: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

8.2: You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


RETURNS POLICY

RETURNS ON NON-COMMISSIONED ITEMS

9.1: Our returns policy on non-commissioned items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return on non-faulty products, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will refund the price paid, however if the item is not re-saleable in the state returned we will not be able to process the refund.

9.2: Under the Consumer Rights Act you have a statutory right to return your item and get your money back if it’s faulty upon arrival. You are only entitled to an automatic refund if you return the item within 30 days otherwise you must give us the chance to make a repair or replacement. All our items are thoroughly inspected by quality control before dispatch therefore please note: We are not responsible for any loss, damage or fault to the item that has been caused by you or someone acting on your behalf.

9.3: Any item returned not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.

9.4: Any item that is returned more than 30 days after delivery will not be refunded

PROCESSING THE RETURN

9.5: To complete your return, we require a receipt or proof of purchase.

9.6: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

9.7: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

9.8: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

9.9: If you’ve done all of this and you still have not received your refund yet, please contact us at info@lauren-elizabeth.co.uk.

SALE ITEMS

9.10: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

9.11: We will exchange items if they are defective due to a fault of ours or if you want an alternative in stock item. If you need to exchange please be aware that some orders will need to be made if not in stock. Any price difference will be due or refunded.

CANCELLING BESPOKE COMMISIONED ITEMS

9.12: Bespoke commissioned work i.e. goods subject to special order to your individual requirements are not eligible for return or refund.

9.13: Lauren Elizabeth charges a non-refudable design fee to go towards initial design work for commissions that must be paid for in advance before sketch concepts coupled with 3D modelling using Computer Aided Design begins.

9.14: If you change your mind about the commission before the initial £100 design fee has been paid, there is no fee payable. If you decide that after the design deposit fee has been paid you no longer wish to proceed, unfortunately this deposit will be unable to be refunded as design work on the piece will have already been started.

9.15: Notice of cancellation must be received by Lauren Elizabeth in writing/via email with a clear statement of cancellation.

9.16: Before the making of bespoke commission work commences, a non-refundable 50% deposit will be required based on the overall cost of the item, with the balance due upon completion. The 50% manufacturing deposit will not be refunded once work has begun.

SHIPPING RETURNS

9.17: To return your product, you should mail your product to Lauren Elizabeth. Please contact us for our return mail address and notify us when you are posting.

9.18: You will be responsible for paying for your own shipping costs for returning your item. It is recommended that you send your item via a trackable shipping service such Royal Mail special delivery signed for to ensure its safe return to us. Shipping costs are non-refundable unless the return is of a faulty item in which case if you receive a refund, the cost of your return shipping will be added to your refund.

9.19: We do not guarantee that we will receive your returned item due to unforeseen circumstances or if you have not sent it via a tracked method and notified us when you are posting.

9.20: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


OPTIONAL TOOLS

10.1: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

10.2: You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

10.3: Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

10.4: We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


THIRD-PARTY LINKS

11.1: Certain content, products and services available via our Service may include materials from third-parties.

11.2: Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

11.3: We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

12.1: If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

12.2: We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

12.3: You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12.4: You must address any complaints to Lauren Elizabeth and provide us with the opportunity to rectify the problem.


PERSONAL INFORMATION

13.1: Your submission of personal information through the store is governed by our Privacy Policy.


ERRORS, INACCURACIES AND OMISSIONS

14.1: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

14.2: We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


PROHIBITED USES

15.1: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

16.1: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

16.2: We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

16.3: You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

16.4: You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

16.5: In no case shall Lauren Elizabeth, our partners, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


INDEMNIFICATION

17.1: You agree to indemnify, defend and hold harmless Lauren Elizabeth and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SEVERABILITY

18.1: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


TERMINATION

19.1: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

19.2: These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

19.3: If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


ENTIRE AGREEMENT

20.1: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

20.2: These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

20.3: Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


CHANGES TO TERMS OF SERVICE

21.1: You can review the most current version of the Terms of Service at any time at this page.

21.2: We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


CONTACT INFORMATION

22.1: Questions about the Terms of Service should be sent to us at lauren@lauren-elizabeth.co.uk